Terms and Conditions

Shipping:

  • All orders are shipped UPS, FedEx or common carrier
  • Inspect your packages for damages upon delivery and notify delivery agent before they leave your site.
  • Freight charges are the responsibility of the customer and will be added to all orders.
  • All orders are F.O.B. Jenray Products, Yonkers, NY. Claims are the responsibility of the carrier.
  • Any quote of freight charges by a salesperson is an estimate only and may vary at the delivery time.

Return/Refund Policy:

  • Shortages, lost or damaged goods must be reported within 7 days.
  • No returns after 60 days.
  • Call for return authorization information prior to returning any items.
  • No returns will be credited without prior authorization from Jenray Products.
  • All returned units must be new and in original packaging to be credited.
  • Jenray Products is not responsible for return shipping charges.